After Sales Service

IMPORTANT NOTE

In order to be able to process your after-sales service request as quickly as possible and under the best conditions, you MUST send us the following documents :

a copy of your invoice or receipt with the date of purchase (note that purchase orders are not accepted)
a video of the failure encountered (not a photo)
the batch number on the bottom of the pilot light

ALL APPLICATIONS THAT DO NOT CONTAIN THIS IMPORTANT INFORMATION CANNOT BE PROCESSED.

Please fill in all the fields below so that we can process your request as soon as possible.

Last Name

First name

Delivery address

Zip Code

City

Country

Phone number

Date of purchase

Place of purchase (Website name / Store)

Download the invoice.
Service requests will not be processed if the INVOICE is not sent. ORDER FORM NOT ACCEPTED.

Reference purchased

Batch number (written on the underside of the pilot light)

Defective element

Type of failure

Video of the failure (by placing the pilot light on the base and gently removing it)
ONLY VIDEO FORMATS mp4/ mp3/ mov/ avi/ flv/ wmv ARE ACCEPTED TO VALIDATE THE FORM.

Comment

-10% OFF YOUR FIRST ORDER WITH THE CODE "BETTERSLEEP" | FREE DELIVERY* FROM 30€ PURCHASE

After Sales Service

IMPORTANT NOTE

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