General Terms and Conditions of Sale

The present general terms and conditions of sale govern all relations between GRIFONA, a simplified joint stock company with a single shareholder and a capital of €30,000, whose registered office is located at 4 Rue Maurice Ravel 91440 Bures s/yvette, registered with the Evry Trade and Companies Register under No. 798 185 856, VAT No. FR 60798185856, hereinafter referred to as “Olala Boutique”, and the customers of the www.olalaboutique.com website.

Customer service email address: info@olalaboutique.com

Prior to any transaction, the customer acknowledges having read these general conditions and expressly declares to accept them when he/she clicks on the “Order validation” button.

Article 1: Special conditions of sale

The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on the screen (name, price, quantity, colour, particularities of the products, cost of the services) and expressly declares that he/she accepts them without reservation.

The General Terms and Conditions of Sale may be modified regularly by Olala Boutique, the version relating to each order of Products being the one applicable at the time of the said order.

Consequently, the fact that the Customer places an order for any Product implies its full and unreserved acceptance of the General Sales Conditions.


Article 2: Ordering

2.1 Placing an order

The Customer orders the different Product(s) of his/her choice by clicking on “Add to cart”.

Once the Product has been added, the Customer can either continue shopping or check his orders by clicking on “View basket”.

At any time, the Customer may :

– Check the Products in the basket: their quantity, their amount and the detailed information on each of them by clicking on the “View basket” icon,

– Modify or cancel the order of one or more Products on the basket summary page,

– Continue with the selection of Products by clicking on the “Products” icon on the “Add to cart” confirmation page,

– Validate the order by clicking on the “Validate order” icon on the basket page.

Any order of Product(s) requires the transmission by the Customer of Personal Data. On this occasion, the Customer undertakes to ensure that the information communicated, in particular the Personal Data, is at all times accurate, complete and up to date and to make the necessary changes for this purpose.

The Customer must also ensure that his order is correct.

2.1 Customer identification

The order can only be validated on the Website if the Customer has a personal account.

If the Customer does not already have an account, he/she must accurately fill in the fields marked with an asterisk as mandatory in order to create his/her personal account. The Customer must provide the information necessary for identification, in particular a valid e-mail address and a password of their choice (which will be personal and confidential) which will be used later to identify themselves on the Website.

The Customer must also indicate his/her title, surname, first name, full address and telephone number in order to create his/her customer account.

Any Customer who already has a customer account must identify themselves after clicking on “Validate order”, by entering their e-mail address and password. The Customer accepts that entering these two identifiers is proof of his/her identity.

The Customer is responsible for the choice and storage of his identifiers and must ensure their confidentiality.

The Seller shall in no way be held responsible for any usurpation of identifiers and connections to his customer account by third parties. The provision of personal information collected in the context of distance selling is compulsory, as this information is necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential.

2.3 Finalising the order

At this stage, the Customer will access a page on the Website detailing the offer and the Customer’s billing address, which may be modified if necessary. The Customer validates the billing address by clicking on “Order”.
On the same page, the Customer will be taken to a page listing the Products in the basket and allowing the Customer to choose the address to which he/she wishes the Products to be delivered.
By clicking on “Next step”, the Customer will then access a page allowing him/her to choose his/her method of payment under the conditions of article 4 of these general terms of sale.

Acceptance and confirmation of the order are established by the Customer entering data on successive screens; this data appears on a summary screen with an explicit mention of the Customer’s firm commitment before accessing the payment platform. The order confirmation procedure carried out by the Customer constitutes the electronic signature of these general terms of sale.

2.4 Registration and confirmation of the order

Once the payment has been made, the Customer is directed to a summary page summarising all the elements making up the order

All orders are subject to immediate written confirmation by email entitled “Registration of your order”.

However, the sale will only be concluded once Olala Boutique has confirmed the order in an email entitled “Shipping your order”, which will be sent to the customer at the latest 48 hours after the order has been registered.

Olala Boutique reserves the right not to confirm an order for any reason whatsoever, in particular due to the availability of products, a problem concerning the order received, an abnormal order, a foreseeable problem concerning the delivery to be made, or a dispute relating to a previous order. In this case, Olala Boutique will inform the customer at the latest 5 working days after registration of the order, and will proceed without delay to reimburse the customer.

In case of unavailability of one of the products of an order, the rest of the order is shipped.

2.5 Validity of the order

The offer on the website www.olalaboutique.com is exclusively intended for private individuals whose order does not exceed 300 Euros, and who have an address in one of the following countries:

Austria Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Latvia, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

2.6 Order tracking

In order to monitor the order in progress, the Customer may log on to his/her personal account by going to the “My account” section and then “Orders”.

These general terms and conditions of sale are deemed accepted by the Customer at the time of validation by double-clicking on the order and apply for the duration necessary for the supply of the Products and until the expiry of the guarantees provided for herein.

Article 3: Prices

The prices of the Products are communicated by Olala Boutique in euros, net, excluding taxes, fees and miscellaneous duties (in particular: delivery and insurance costs, customs duties) and in standard packaging.

Olala Boutique reserves the right to modify its prices at any time but undertakes to apply the prices in force that will have been indicated at the time of placing the order, subject to their availability on that date.

Article 4: Payment methods and security

Payment is made by credit card on a secure bank server or using a Paypal account.

Credit card details are encrypted using SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Payment is made directly to BNP PARIBAS.

Olala Boutique has no access to these details, and does not keep them on its servers. In case of problem, please contact us at the following address: info@olalaboutique.com.

Article 5: Reservation of ownership

The property of the products sold remain the property of Olala Boutique until full payment of the order. However, the risks of deterioration, loss or theft of the Products shall be transferred to the Customer upon delivery.

Article 6: Delivery terms and deadlines

Unless prior agreement has been given by Olala Boutique, no delivery can take place before full payment of the related order.

A maximum period of 3 working days after the registration of the order and full payment of the order, may be necessary to ship the order, excluding sales and special operations. The ordered product is sent by the Post Office, with tracking via the “Delivingo” service to the delivery address indicated by the customer.

If you do not receive your parcel within 10 days of your order, please contact us as soon as possible. Once this period has elapsed, we will be obliged to charge you an additional 8€ reshipment fee (handling and transport costs).

If the customer is absent at the time of delivery, the parcel is deposited at the nearest post office, where it can be collected within 15 days on presentation of the notice of passage deposited by the post office in the letterbox.

At the end of this period, the carriers return the unclaimed packages to Olala Boutique. If a package is returned to Olala Boutique for a reason such as “unclaimed” or “does not live at the address indicated” or “address problems”, the Company shall inform the customer concerned by e-mail or telephone; in this case, the forwarding costs of 8€ will be charged to the Customer.

In the event of a delay in shipment, an e-mail will be sent to the Customer to inform him/her of the possible consequences on the delivery deadline indicated on the order and a new delivery date will be communicated to him/her.

In the event that this new delivery date results in a delay of more than 45 days in relation to the delivery deadline mentioned on the order, the Customer will have the possibility to cancel the order by email to info@olalaboutique.com sent at the latest 3 days after Olala Boutique has sent the email informing the Customer of the new delivery date; such a cancellation cannot give rise to damages or compensation to the Customer.

The Customer undertakes to check (or to have checked) the Products at the time of their delivery and in the presence of the carrier and to note on the relevant delivery note any reservations about the Products delivered (for example: damaged package or Product, package already opened, empty package, etc.).

Article 7: Guarantees

Olala Boutique guarantees that the Products are free from hidden defects resulting from a material, design or manufacturing defect affecting them and rendering them unfit for normal use for a period of 1 year from the date of purchase of the product; this contractual guarantee is granted to the Customer, subject to the terms and conditions set out in the general conditions of sale.

Any return of Products for hidden defects shall only be made after prior written agreement by Olala Boutique, at the Customer’s risk and expense, provided that the Product concerned and its hidden defect are identified by the Customer (order number, delivery date, batch and serial number, model reference as well as the description of the problem) and that the Product concerned is returned in full to Olala Boutique.

Olala Boutique shall verify the hidden defect(s) declared by the Customer. In case of proven hidden defect(s), the Product may be replaced by a similar Product. The exchange shall be made within a maximum period of 30 days from the date of receipt of the defective Product by Olala Boutique (the cost of returning the Product to the Customer shall be borne by Olala Boutique).

In the event that no similar product is available, a credit note will be issued to the Customer within a maximum of 30 days from the date of receipt of the defective Product.

In case of unproven hidden defect(s), the Product shall be returned to the Customer (and at the Customer’s expense) within a maximum of 30 days from the date of receipt of the defective Product by Olala Boutique.

This warranty does not cover any failure of the Product due to normal wear and tear, misuse, including, but not limited to, use other than under normal and customary conditions. It also does not cover any failure of the Product due to accident, shock, negligence, fire, damage resulting from contact with corrosive liquids, unauthorised modifications or failure to follow the instructions provided by Olala Boutique. Olala Boutique’s warranty is excluded if the Products are stored by the Customer in abnormal conditions or conditions incompatible with their nature, or if the defect of the Product results from force majeure or a fortuitous event or from the intervention of a third party without Olala Boutique’s authorization.

Any damage related to the transport of the Products is not covered by this warranty.

By express agreement between the Parties, Olala Boutique’s liability is excluded for any direct, indirect, consequential, material or immaterial damage caused by or related to a defect in a Product or to the non-compliance with one of its contractual obligations, and is limited in value to the sale price to the Customer of the Product concerned.


Any product damaged due to improper use of the product: broken, dented, torn, scratched, sunken, burnt, immersed, rusted, …. (non-exhaustive list), will not be covered by the legal guarantee of the product.

Article 8: Right of withdrawal

The Customer has a period of 14 days from the day following the delivery to send Olala Boutique, by email to info@olalaboutique.com a written request specifying the reasons for said request.

In the event that the Customer has received the Products subject to cancellation after the said cancellation, no refund shall be made before the return to Olala Boutique of the Products in Merchant Quality.

The refund of the product will be made in full within a maximum period of 14 days from the date of receipt of the product and after noting the proper functioning of the product and the presence of all accessories in good condition provided at the time of sale.

The customer has a period of 14 days from the date of delivery of the order to return the products delivered to Olala Boutique, provided that they are returned in their original condition and packaging and with the accessories provided (cable, packaging, night light, recharge base, instructions for use). Under no circumstances must the products be used.

The return is at the customer’s expense.

In the event of withdrawal, the products on sale cannot be reimbursed but can be exchanged.

The product will be reimbursed in full within a maximum of 14 days from the date of receipt of the product and after checking that the product is in good working order and that all the accessories supplied at the time of sale are present.

After-sales service management:

A “Request for Return” must be notified to info@olalaboutique before any shipment. Any product shipped without prior acceptance by Olala Boutique notified by email will be refused.

In order to obtain an exchange of the Products, the client must send Olala Boutique, by email to info@olalaboutique.com a written request for an exchange or a request for a credit note specifying the reasons for the said request (description of the damage observed, details of the defects of conformity, etc.).

Olala Boutique undertakes to exchange to the Customer the apparently defective, damaged or damaged Products or not corresponding to his order (apparent lack of conformity or apparent defect). If the Customer fails to comply with the formalities, deadlines and procedure set out in this article, he/she shall lose the right to exchange the Products concerned.

Olala Boutique shall have a period of 30 days from receipt of the Customer’s request and the returned Products to exchange or offer a credit note for the Products if the Products are not available or notify the Customer by email of its reasoned refusal to exchange.

Items on sale or discounted may be the subject of a credit note.

Article 9: Provisions of the law “informatique et libertés”

Olala Boutique has proceeded to the declaration of the file including nominative data relating to the customers of the site www.olalaboutique.com to the National Commission for Information Technology and Liberties (declaration N° 1235194 in accordance with the provisions of the Law on Information Technology and Liberties n°78-17 of 6 January 1978.

In accordance with this law, the customer has the right to access, rectify or oppose the personal data collected concerning him/her. These rights can be exercised by sending an e-mail to info@olalaboutique.com.

Article 9: Intellectual property

The customer is prohibited from copying or downloading all or part of the content of the www.olalaboutique.com website, except with the prior and express authorisation of Olala boutique, which remains the sole owner of all related intellectual property rights.

Article 10: Applicable law – Disputes

The present general terms and conditions of sale and any related sale are subject to French law.

Any dispute relating to their interpretation or execution will be under the exclusive jurisdiction of the Commercial Court of Paris, notwithstanding multiple defendants or the introduction of third parties, even for emergency procedures or for protective procedures, in summary proceedings or by petition.

Article 11: Complaints and Mediation

If you wish to make a complaint to Olala Boutique, please contact our customer service by the following means

– By email at info@olalaboutique.com

– On Facebook: https://www.facebook.com/olalaboutique/