Frequently Asked Questions
No, our products cannot be used outdoors.
The benefits of our nightlights are numerous. They allow your child to fall asleep without being afraid of the dark, the child will feel more secure because his nightlight protects him. Our nightlights will help your little one fight off all those pesky nightmares and relieve teething problems.
Use a damp cloth to clean the pilot lights. Remember to unplug the base before cleaning. Do not immerse the pilot lights in water. Never use paint remover, solvents or abrasive substances for cleaning.
Unfortunately, our products cannot be personalised. Customisation of our products would require additional printing when ordering and this printing would not guarantee the required standards to be met. A sticker cannot be considered in the same way because it can be peeled off or ingested …
The dimensions of our night lights are 6 cm X 5 cm X 10 cm and our spotlights are 14 cm X 14 cm X 8 cm. The nightlights have been designed for toddlers and their small size makes them easy and safe to hold.
Yes, it is possible to buy nightlights, bases or cables alone in the “accessories” category.
When removed from their base (connected via USB with a cable supplied), the nightlights light up immediately and stay lit throughout the night. Easy to use, simply place the nightlights on their base in the morning to recharge. 3 hours of charge to illuminate a whole night.
The battery life of the induction nightlight is 12 hours or one full night.
Before using the appliance for the first time, check that the voltage of the appliance corresponds to that of the electrical installation. Place the base on a piece of furniture and connect the USB cable to the product. Connect it to a power adapter or a computer.
No, we do not sell gift cards. However, we can issue you a coupon with a code. To do so, please contact us at email@example.com or make a request via our contact form.
A maximum of 2 to 3 working days* in France and 3 to 5 working days* in Europe after the order is registered. The full payment of the order is necessary to dispatch the products. Review title
*excluding sales and special operations
To track the order in progress, you can connect to your personal account by going to “My account” and then “Orders”.
Olala Boutique guarantees that the products are free from hidden defects resulting from a material, design or manufacturing defect affecting them and rendering them unfit for normal use, for a period of 2 years from the date of purchase of the product.
We undertake to exchange your defective, damaged or damaged products or those that do not correspond to the order (apparent lack of conformity or apparent defect).
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If no similar product is available, a credit note will be issued to the customer within a maximum of 30 days after the date of receipt of the defective product. In case of unproven hidden defect(s), the product will be returned to the customer (and at the customer’s expense) within a maximum period of 30 days from the date of receipt of the defective product by Olala Boutique.
The customer has a period of 14 days from the day following the delivery to send a written request to Olala Boutique, by email to firstname.lastname@example.org, specifying the reasons for the request.
Olala Boutique will have a period of 30 days from receipt of the customer’s request and the returned products to make, at its discretion, the exchange or offer a credit note of the products if the products are not available or notify by mail to the customer its reasoned refusal to make the exchange.
If you do not receive your package within 10 days of placing your order, please contact us as soon as possible. Once this period has elapsed, we will be obliged to charge you an additional fee of 8€ (handling and transport costs).
The batch number of our nightlights is located on the bottom of our nightlights. Example: XY-GR/ followed by 4 digits.
Yes, they are safe for children, because our nightlights are made of suitable materials with an LED that does not heat up and guarantees the safety of your children.
The following payment methods are available: Visa, MasterCard, PayPal, Apple Pay and Google Pay.
We chose the name “Olala” because it is a special word for the French, we are known in the world for saying “Oh la la…!” The advantage of Olala is that it’s a simple name that everyone can easily pronounce. From a graphic point of view, this name allows us to work on the curves, which is in phase with the world of childcare.
It all started with an observation: like many children, our daughter was afraid of the dark, and especially afraid to leave her room. She couldn’t find her way to the toilet or to our room, which constantly woke us up in the middle of the night. Many parents face this difficult situation and from this came the idea to create our company in 2013 in order to meet the needs of our daughter, but also of many families.